Frequently Asked Questions

What is FIGTREE Merch?

FIGTREE Merch helps churches, nonprofits, schools, sports teams, and community organizations launch and manage branded merchandise programs. We handle design, storefront management, fulfillment, and customer support so you can focus on your mission.

How does FIGTREE Merch work?

We create and manage an online merchandise store for your organization. Supporters place orders through your storefront, and products are produced and shipped on demand. No inventory, packing, or shipping is required from your team.

Do we need to purchase inventory?

No. All products are printed on demand and fulfilled as orders are placed.

Who handles customer service?

FIGTREE Merch provides customer support related to orders, fulfillment issues, and product concerns, allowing your organization to stay focused on serving your community.

Can our merchandise be used for fundraising?

Yes. Many organizations use their merchandise programs to raise funds, increase visibility, and strengthen community engagement.

What types of organizations do you work with?

We work with churches, ministries, nonprofits, schools, booster clubs, athletic programs, youth organizations, community groups, conferences, and mission-driven organizations.

Can we use our own logo and branding?

Absolutely. Your merchandise store is built around your organization's brand, colors, logos, and messaging.

What products can we offer?

Depending on your plan, products may include apparel, athletic wear, hats, drinkware, bags, accessories, gifts, and other branded merchandise.

How long does it take to launch a storefront?

Most storefronts can be launched within a few weeks after onboarding, receipt of branding materials, and approval of designs.

What is included in the Seed Plan?

The Seed Plan is designed for organizations launching their first merchandise program and includes storefront setup, merchandise design assistance, fulfillment management, and foundational support.

What is included in the Growth Plan?

The Growth Plan includes everything in Seed plus expanded product offerings, campaign support, fundraising assistance, analytics reviews, and strategic merchandise planning.

What is included in the Rooted Plan?

The Rooted Plan is a fully managed merchandise partnership that includes advanced support, expanded merchandising strategy, custom campaigns, ongoing consultation, and priority services.

Do you offer payment plans?

Yes. FIGTREE Merch offers payment plans for eligible service packages. Payment schedules vary by plan and are outlined during onboarding.

Are setup fees refundable?

Setup fees cover planning, design, onboarding, and storefront development and are generally non-refundable once work has begun.

Can we cancel our plan?

Organizations may request cancellation; however, outstanding balances related to completed services or agreed-upon payment plans remain due unless otherwise approved in writing.

Will FIGTREE guarantee sales or fundraising results?

No. While we provide tools, support, and strategy, sales and fundraising results vary by organization, audience engagement, and promotional efforts.

Who owns the merchandise designs and branding?

Organizations retain ownership of their logos and brand assets. FIGTREE Merch may use completed projects for portfolio and marketing purposes unless otherwise agreed in writing.

How do we get started?

Simply complete the contact form and tell us about your organization, goals, and community. We'll review your submission and contact you within 48 hours.